For a return authorization, please use the Contact Us form and one of our agents will contact you in 1-3 business days. If you are not completely satisfied with your product for any reason, we will gladly replace the item or refund your money. All returned merchandise must include the following:
- Original packaging (including original box, Styrofoam, bubble wrap, plastic bags, etc.)
- Original intact UPC barcode. Removal of the UPC code voids any possibility of the return request being honoured.
- Original packing slip.
- All accessories, including cords, carrying cases, transformers, remote controls, batteries, assembly tools, etc.
- All manufacturer instruction manuals, warranty cards, registration information, and other documentation.
- Non-defective items may be subject to a restocking fee up to 15% of the purchase price and you are responsible for all original and return shipping expenses.
- ADD TO BANNER WHICH SHOWS SHIPPING AND RETURN THE FOLLOWING: FAST SHIPPING/ FREE SHIPPING FOR ORDERS
OVER 5000 ZAR
- ADD THIS TO THE ABOUT US PAGE:
Pro-group was started by Michael Pillay in 2020 as he realised that there is a need for a reputable and reliable importer to supply a range of quality machine tools and machinery aimed at the wholesale/reseller industry. Our core values were simple, offer customers the highest quality products at competitive prices, backed by superior professional service and support. Pro-Group Import is a new name but no stranger to this industry as its part of the A R INDUSTRIAL group of companies which has been trading since 2003. 18 years on this family owned business has grown to become a major importer and supplier to the welding, tool & power generation industry. Got a technical question? We may not have all the answers, but we’ll do our best to get you an answer. Our sales staff is available for expert advice. We are committed to the tool business and we train our sales staff to reflect that commitment, before and after the sale.
whether you shop in-store, online or from our catalogue, we hope to save you time and money by serving as a source for products to assist you maximise your market. If there’s an item you don’t see on our website, in our catalogue or in our stores, chances are we stock it or can get it for you. Just ask and we will do our best to find it for you at the most competitive price! If you’re new to Pro-Group, we look forward to the opportunity to serve you; if you’re already a customer, as always, we thank you for your valued business!